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Privacy Policy

Introduction

Fenland Mobile Ear Care (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our ear care services.

We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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What Information We Collect

We may collect and process the following personal information:

Information You Provide Directly

  • Name

  • Address

  • Telephone number

  • Email address

  • Date of birth

  • Medical or health information relevant to ear care treatment

  • Appointment and treatment details

  • Payment information

  • Any information submitted through contact forms or enquiries

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Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data through cookies or analytics tools

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How We Use Your Information

We use your information to:

  • Provide ear care services and treatment

  • Arrange and manage appointments

  • Respond to enquiries

  • Maintain medical records where required

  • Process payments

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Send service-related communications

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We will only use your personal information where we have a lawful basis to do so.

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Provision of healthcare and medical treatment

Where we process special category health data, we do so for the purposes of providing healthcare services.

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Sharing Your Information

We will never sell your personal information.

We may share your data with:

  • Healthcare professionals where necessary for your care

  • Payment providers

  • IT and website service providers

  • Regulatory authorities or legal bodies where required by law

  • Professional advisers or insurers where necessary

All third parties are required to respect the security and confidentiality of your data.

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Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your information may be stored electronically or in paper records securely.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, medical, accounting, or reporting requirements.

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Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings.

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Your Rights

Under data protection law, you have rights including:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us at any time regarding your data rights.

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Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

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Children’s Privacy

Our services are not directed at children without parental or guardian involvement. Where treatment is provided to a child, consent will be obtained from a parent or legal guardian where appropriate.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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